Shipping and delivery

After placing the order, you will automatically receive an email containing the order confirmation and the return form. As soon as your parcel is scanned in the DPD sorting center, you will receive an email with your Track & Trace code.

Did you place an order for an amount above € 75? Then we will pay the standard shipping costs for you! (NL, BE & DE only).

Orders placed before 20:00 on working days will be shipped the same dat (excluding weekends and public holidays).

 Land Tarief
Nederland (1-2 werkdagen) € 3.95 or free shipping from € 75
België (1-2 werkdagen) € 4.95 or free shipping from € 75
Duitsland (1-4 werkdagen) € 5.95 or free shipping from € 75
+ more

 

Returns

Too bad the item is not quite what you had in mind! You can return your order (partially) at your own expense within 14 days of receipt. For returns from Belgium or Germany click here.


Make sure to add a return form to your return package. You can download the return form here download or find it in your parcel. Unable to print the return form? Then add a sheet of paper to your return package with the order number, your name, the items that will be returned, the reason for the return and whether you would like to exchange the items for another size.

Add the return form to your order and send the package at your own expense to the following address:

Montapacking Oosterhout
Attn FOLC
Krombraak 4
4906 CR Oosterhout
The Netherlands

When returning your item(s) always ask for proof of shipping with a Track & Trace code and keep it safe! Without this code we cannot do anything for you in case of loss by the shipping company.

Belgium and Germany
If you live in Belgium or Germany and you want to return the (partial) order, you can send an email to returns@folcstudio.com under your order number. We will email you back with a return label from DPD. The costs for this return label (€ 7.50) will be deducted when processing the return shipment. This way you can return the order at a local rate. Always add a completed return form or a separate note to the return with your name, order number, items that will be returned, reason for return and/or the size exchange. The return form can be found in the shipping email or is available to download here. When returning your item(s), always ask for a shipping receipt with Track & Trace code and keep it safe! Once we have received the package in the Netherlands, you will receive a confirmation.

Return conditions

  • Item(s) must be returned within 14 days of receipt
  • The item to be returned must be unworn
  • The item to be returned must bear the attached label and be packed in the original packaging
  • The item to be returned does not contain any traces of use
  • Swimwear can only be returned for hygiene reasons if the hygiene strip has not been removed
  • For hygiene reasons, jewelry can only be returned if the original plastic packaging is still intact

Refund

You can use the Track & Track code to track whether your return has arrived at our warehouse. After receipt of a return, your return will be processed within 14 days and the refund will be activated. You will automatically receive an email with further information about the refund. Always keep the Track & Trace code of your return shipment. Without this code we cannot do anything for you in case of loss by the shipping company. Without an order number or name, processing a return is not possible, so state this clearly on the return form or a separate sheet of paper. If the return shipment is sent to the incorrect return address, the return process will be delayed.