Too bad the item is not quite what you had in mind! You can (partially) return your order to us within 14 days of receipt. If you live in Belgium or Germany and you want to return the (partial) order, you can send an email to firstname.lastname@example.org using your order number. We will email you back with a return label from DPD. The costs for this return label (€ 7.50) will be deducted when processing the return shipment. This way you can return the order at a local rate.
Always add a completed return form or a separate note with the return Including your name, order number, items that will be returned, reason for return and/or the size exchange. The return form can be found in the shipping email or is available here to download.
When returning your item(s), always ask for a shipping receipt with Track & Trace code and keep it safe! Once we receive the package in the Netherlands, you will receive a confirmation.